Old machines stripped for
How a job with Dwen Tech runs.
Four steps, and the quote comes after the diagnosis. A short message is enough to start the conversation.
How it works
Dwen Tech, stage by stage, in brief
Four steps, and the quote comes after the diagnosis. Call or write and we will answer the specific question.
Book
You describe the fault and we agree a time slot or a drop-off. Business support is arranged the same way, one callout at a time.
Diagnose
The device is tested and the likely cause written down in plain terms. Business support is arranged the same way, one callout at a time.
Quote
The repair or upgrade is costed and agreed before any part is ordered. Say what the device is doing and since when, and the first reply is usually quicker.
Return
Work is tested, your data is cleared from our kit and the device comes back with notes. Say what the device is doing and since when, and the first reply is usually quicker.
Before you ask
Dwen Tech: questions we hear most
Questions that come up before a device is handed over. Phone during working hours and you will reach a person.
Do you keep my files, roughly?
No; data stays with you, and anything temporarily held is removed once the job is done. Say what the device is doing and since when, and the first reply is usually quicker.
What is out of scope?
Cabling through walls, building work and anything we cannot test before returning.
Do you charge for diagnosis?
A diagnosis is agreed as its own step, and anything further is quoted before work begins.
Can you recover my data?
We will say honestly what is possible; no one can promise recovery from a drive that has already failed.
Send the essentials and we will confirm what is possible, what it costs and when we could start. Tell us what you need and we will reply in plain terms.