Diagnosed before quoted
Repairs and IT support explained in plain terms.
Dwen Tech in Carmarthen: repairs, upgrades and day-to-day IT support for homes and small businesses across west Wales.
Diagnosed before quoted
What Dwen Tech does, in brief
Three jobs come through most: a device that has stopped, support that is needed steadily, or a network that keeps dropping.
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Repairs and upgrades
Repairs and upgrades covers diagnosing faults, fitting parts, testing before return. Everything else is confirmed in writing first.
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IT support
IT support includes sorting accounts and printers, tidying settings, writing down what changed. The listed scope excludes managed contracts we have not agreed.
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Networks and backup
Networks and backup includes surveying coverage, configuring kit, scheduling backups. The listed scope excludes cabling through walls and other building work.
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Planning and advice
We talk through what you need, what is realistic and what it costs, so you can decide with the full picture in front of you.
How it works
The way Dwen Tech works, in brief
Four steps, and the quote comes after the diagnosis.
- 01
Book
You describe the fault and we agree a time slot or a drop-off.
- 02
Diagnose
The device is tested and the likely cause written down in plain terms.
- 03
Quote
The repair or upgrade is costed and agreed before any part is ordered.
- 04
Return
Work is tested, your data is cleared from our kit and the device comes back with notes.
Diagnosed before quoted
Facts about Dwen Tech, in brief
- Based in
- Nantgaredig, Carmarthen
- Coverage
- Carmarthen, Llandeilo and west Wales
- First step
- Diagnosis before any quote
- Costs
- Agreed before parts are ordered
Diagnosed before quoted
Dwen Tech: how we keep it straightforward
Diagnosis, quoting, repair and testing are kept as separate steps so the cost is known before anything is ordered.
Before you ask
Questions before you start from start to finish
Questions that come up before a device is handed over.
Do you back up first?
Where a machine still runs, a copy is taken before anything is changed, as far as that is possible.
Do you visit homes?
Yes, by appointment within the coverage area, and for businesses by arrangement.
Can you set up Wi-Fi properly?
Coverage is surveyed in the rooms that matter, then kit is configured rather than guessed at.
Do you keep my files?
No; data stays with you, and anything temporarily held is removed once the job is done.
Say what you have in mind and we will take it from there as a matter of routine
Write a few lines about what you need. There is no obligation until you accept a written quote.